Privacy Policy

Our Commitment to Your Privacy

Effective from 1 July 2026

At SAKS Estates, protecting your privacy is an important part of the way we do business. We are committed to handling your personal information responsibly, transparently and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

We collect only the information reasonably necessary to provide specialist advice and brokerage services for residential property and management rights businesses throughout Queensland, fulfil our legal obligations and deliver exceptional service to our clients.

As part of our legal obligations under Australia's anti-money laundering and counter-terrorism financing (AML/CTF) laws, we may collect, verify and retain identity information and other personal information required to establish and verify your identity before providing certain services or completing transactions.

By engaging our services or using our website, you agree to the collection, use and disclosure of your personal information as described in this Privacy Policy.

The Information We Collect

Depending on the services we provide, we may collect:

·         your name and contact details;

·         identification documents and verification information required under Australian AML/CTF legislation;

·         property, business and financial information relevant to a sale or transaction;

·         contracts, agreements and due diligence documentation; and

·         records of emails, phone calls, meetings and website enquiries.

We collect information directly from you wherever possible. We may also receive information from professionals involved in your transaction, including solicitors, accountants, financiers, valuers and onsite managers, as well as authorised searches, publicly available registers and government agencies where permitted by law.

How We Use Your Information

We use your personal information to:

·         market and sell residential property;

·         prepare contracts and facilitate transactions;

·         verify your identity and comply with legal and regulatory obligations, including Australian AML/CTF requirements;

·         communicate with you throughout your transaction;

·         improve our services and website; and

·         send relevant property, market insights and business updates where permitted by law. You may opt out of marketing communications at any time.

We only use or disclose personal information where it is reasonably necessary to provide our services or where required or authorised by law.

Identity Verification

Where required by law, we may use third-party identity verification providers to assist us in verifying your identity and meeting our AML/CTF compliance obligations.

To facilitate this process, we may disclose your personal information, including identification documents and other verification information, to these providers solely for the purposes of identity verification, fraud prevention and compliance with applicable laws. These providers are required to handle your personal information in accordance with applicable privacy laws and contractual confidentiality obligations.

Sharing Your Information

Where appropriate, we may share your information with:

·         buyers, sellers and their authorised representatives;

·         solicitors, conveyancers, accountants, financiers, valuers and other professional advisers involved in your transaction;

·         trusted service providers, including identity verification providers, who assist us in operating our business and meeting our legal and regulatory obligations; and

·         government departments, regulators or law enforcement agencies where required or authorised by law.

Some of our technology providers may store information outside Australia. Where this occurs, we take reasonable steps to ensure your personal information is handled in accordance with Australian privacy standards.

Protecting Your Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure through secure systems, restricted access and appropriate business practices.

We retain personal information only for as long as necessary to provide our services and meet our legal and regulatory obligations. Where personal information is collected for AML/CTF purposes, we may be required by law to retain that information for the statutory record-keeping period prescribed under applicable legislation. Once information is no longer required, it is securely destroyed or de-identified where appropriate.

Your Rights

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date. You may also unsubscribe from marketing communications at any time.

Privacy Enquiries and Complaints

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us using the details below:

SAKS Estates Pty Ltd
PO Box 55
Runaway Bay QLD 4216

Email: tracie@saksestates.com.au

Mobile: 0412 200 422

We will acknowledge your enquiry or complaint promptly and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)         Web: www.oaic.gov.au   Phone: 1300 363 992

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. The latest version will always be available on our website.